Mediation is a form of alternative dispute resolution (ADR) that allows parties to resolve issues without the use of litigation. The mediation process is generally considered more prompt, inexpensive, and procedurally simple than formal litigation. It allows the parties to focus on the underlying circumstances that contributed to the dispute, rather than on narrow legal issues. The mediation process does not focus on truth or fault. Questions of which party is right or wrong are generally less important than the issue of how the problem can be resolved. Disputing parties who are seeking vindication of their rights or a determination of fault will not likely be satisfied with the mediation process.
When parties are unwilling or unable to resolve a dispute, one good option is to turn to mediation. Mediation is generally a short-term, structured, task-oriented, and “hands-on” process.
CUSTOMER SERVICE TRAINING:
Regardless of the size of your business, excellent customer service is inevitable if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers. This training is designed to teach you to win customers with excellent service.
EMPLOYEE AND LABOR RELATIONS CONSULTING:
HR compliance and dealing with employment issues can be a daunting task. Low morale, inconsistent performance management, and/or lack of necessary policies and procedures can interfere with your business goals if left unattended. However as a consultant, I can bring these potential pitfalls to your attention well before you experience negative consequences.
HARASSMENT PREVENTION TRAINING:
Harassment claims are bad for business. They hurt productivity and morale, can make it harder to retain qualified employees, and can damage your organization’s reputation through negative media coverage. Further, it could cost hundreds of thousands of dollars in litigation fees, settlements, judgments, and punitive damage awards.
Team building, if done right, is a great way to add value to your work groups and overall organization. Whether it's improving communication, boosting morale, motivation, or ice breakers to get to know each other better, I will work with you to determine the area(s) of your team that need to be enhanced.
Workplace investigations are conducted when there is credible information there may have been significant wrongdoing, misconduct or ethical lapses. This training teaches how an employer should handle employee complaints and problems,
READY WHEN YOU ARE
Every employer with employees needs an employee handbook. The purpose of the handbook is to orient employees with company policies and procedures. It is a resource that provides answers for the most frequently asked employee questions. Besides informing employees about company policies and procedures, it also emphasizes the at-will nature of the employment and company's disciplinary and termination rights. More importantly, it is a declaration of the employer's rights and expectations.
CONFLICT RESOLUTION TRAINING:
Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.